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Our return policy for digital home organization guides: all sales are final and no returns or refunds are offered. Here is how instant delivery works and how we help if something goes wrong.
Last updated August 2026
Everything we sell is a digital, downloadable product. Because a PDF is delivered instantly and cannot be returned or un-downloaded, we do not offer returns, exchanges, or refunds once a purchase is complete.
By completing checkout you confirm that you understand your purchase is final. Please read the product description before you buy, and email us first if you are unsure whether a guide is right for your home — we are always happy to answer questions before you pay.
There is nothing to ship and no waiting. As soon as your payment is confirmed you are taken to a confirmation page with your download link.
You always get what you paid for. Refresh the confirmation page first, then check the email address you used at checkout. If the link still has not arrived, write to hello@jennyqueenhome.com with the email you paid with and we will send your file directly — at no extra cost.
The same goes for a file that will not open or a page that is missing: tell us and we will replace it right away.
If you believe you were charged twice for the same guide, or you see a charge you did not authorize, email hello@jennyqueenhome.com with the date and amount. We will review the payment record with Stripe and correct any genuine billing error.
Prices are listed in US dollars. Any applicable tax is calculated and shown at checkout before you pay, so the total you see is the total you are charged.
Nothing in this policy limits any rights you may have under the consumer protection laws of your country or state. Where such rights apply, they continue to apply regardless of the terms above.
Email hello@jennyqueenhome.com and a real person will reply. Order questions are usually answered within one to two business days.